IBM RegTech Ideas Portal



Our team welcomes any feedback and suggestions you have for improving our offerings. This forum allows us to connect your product improvement ideas with IBM product and engineering teams.


For product documentation, see Knowledge Center.
Create and View Support Cases and Use the Discussion Forum here


Reminder: This is not the place to submit defects or support needs, please use normal support channel for these cases


The shorter URL for this site is:

IBMers, please visit the WFSS Internal Ideas portal


note: The IBM ICM IDEAS Portal is no longer available at this location. If you have reached this page, please look for a new link in the Varicent Administrator. Direct links are found under the "?" in the upper right corner.
A period of transition is likely to impact this service, while ICM becomes Varicent. Please contact Varicent support if you have additional challenges or concerns.

Resolve the Out of Memory issues for the Process Server Application

This RFE is the result of TS000898858 \ PMR 20019,082,000
In each of our environments (Development, Integration Testing, Quality Validation, Production and Disaster Recovery) Key bank will run four (4) of our six (6) Process Server Applications as services on Wintel 2012 VMs. The other two (2) Process Server Applications will run as CRON jobs on RHEL VMs.
When we originally deployed FTM in our Development environment the Process Server Application(s) had no issues running as either an application or as a service. As Key bank (in partnership with SCI) developed a more robust Business Rules environment we started experiencing Out of Memory errors on the Wintel 2012 systems.
We engaged IBM under the above mentioned support case. IBM made some recommendations which we applied. These changes allow us to function and continue our development but the solution falls short of allowing us to efficiently start Integration Testing and will prevent us from going into Production.
Judging from IBM's comments it seems that IBM believes that deploying our Wintel 2012 Process Server applications as 64bit services would solve the Out of Memory issues. Unfortunately IBM does not currently support this model.
Whether IBM and\or Key bank feel this is a defect, design flaw or RFE, Key bank is requesting that IBM solve our issue.
If that means IBM needs to develop and support 64bit service support for the Process Server application then Key bank is requesting that IBM do that.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Apr 5 2019
  • Reviewing
Component Usability
Priority Urgent - Blocker
  • Attach files