why is it useful - If the repair associate makes an error processing the item, their user ID can be seen by their peer balancing the UOW. Having the access to this information be set as a permission will allow only an authorized user, i.e. supervisor or manager, to see the user information and be able to coach the associate on the error.
who would benefit from it - The associates processing the work.
how should it work - A permission should be tied to the user information displayed in the Repair Reviewed ID field so that only an authorized user can see this information.
|Component||Transaction Processing - Risk Management|
|Priority||Medium - Important|
|IBM's success depends on gathering feedback from customers like yourself. Aha Ideas Portal is the third party tool through which IBM Offering Managers gather feedback from customers such as yourself.|
|IBM is a global organization with business processes, management structures, technical systems and service provider networks that cross borders. As such, the information collected through Aha Ideas Portal (Customer Name, Customer Email Address) will be stored by them in the United States, and handled only as per IBM's instructions and policies. Your data (Name and Email Address) will NOT be shared with other IBM customers.|
|In order to safeguard your information in Aha, do not leave your workstation unattended while using this application, log off after using it, and print only if necessary. If you need to make a hardcopy, remember to pick up the print-out immediately, keep it under lock, and destroy it immediately when no longer needed.|
|NOTICE TO EU RESIDENTS: per EU Data Protection Policy, if you wish to remove your personal information from the IBM ideas portal, please login to the ideas portal using your previously registered information then change your email to "firstname.lastname@example.org" and first name to "anonymous" and last name to "anonymous". This will ensure that IBM will not send any emails to you about all idea submissions|