The payment is in a mismatch status between FTM and EWS, where EWS never received the Delivered.
EWS actually received this payment, sent it to the receiving FI, receiving FI credited their customer, and sent confirmation back to EWS.
EWS then sent a delivered status to FTM, where FTM had already failed the payment.
The ask is for FTM to have an interim status of held instead of failing the payment out-right and to wait to see if it receives a success back from EWS. If it doesn’t, then fail the payment.
|Component||Transaction Processing - Validation, Enrichment, Routing|
|Priority||Medium - Important|