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Detail exact trigger for missing or late files

HNB requests IBM to find a better solution for more exact triggering for Missing or Late files; FTM can't provide the detail we expect and creates too many false positives when used for this. We want to be able to specify the Incoming ACH verses the Incoming ACH Return file is missing; we want to be able to
Look at a specific time and know if all the debit card reconcilement files have arrived.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Apr 8 2019
  • Reviewing
Component Alerting & Notifications
Priority Medium - Important
  • Attach files
  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    September 27, 2019 17:52

    Here you go, hope this helps.


    1) FTM Email Notification:   “Possible Missing HOPS file-Check FTM Console to review inbound transmissions: TRH00010W”  is for “TRH00010W Warning Message - HOPS is looking for an overdue inbound file it was expecting.”    My understanding it was supposed to look for Inbound ACH & ACH Return files that are pasted the Expected Transmission time.  Instead of only looking for these files, it was triggering the email on every payment file that came into HOPS after the Expected Transmissions times.  It started to send at least 1000 email notifications a day so the notification was shut off.  It’s defect QC 7075/TFS 7452 & PMR  TS001912920.


    (2) Currently there is no good notification being sent separately in regards to when an ACH or an ACH Return file has been sent in by an expected time.  We have to manually monitor the inbound ACH & ACH return files to ensure they’ve been received & accepted.   Need a more robust notification setup to notify when separate incoming files are late or missing and provide information on what file type is missing (Inbound ACH, ACH Returns, etc), not just a general statement that an “overdue inbound file is missing” (Warning TRH00010W). 


    (3) For the Debit Card Settlement & Reconciliation files -  There is no notification or alert as to when these files are late or haven’t been received.  We have to manually monitor the email notifications each day on whether they have arrived by a specific time.  If the email notifications are missing, it means that the files are missing and action is needed like contacting Visa or Mastercard or EWS to question the delay.  This requires constant monitoring on a daily basis and without an alert, it’s possible to miss an expected file especially on the weekends.

  • Admin
    Craig Rector commented
    May 09, 2019 18:15

    We need more specifcs around use cases here,  and we need to explore the use of transmission types as a way to solve at least some of this with configuration.