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The query criteria “Store Time” in MER Message List Filter confuses customer and end-user.

System: Message Entry and Repair Facility
Actor: End-user
Employees of financial institutions can use the Message Entry and Repair (MER) Facility to manually process financial messages.

End-user is always using filter function in MER list page to find out their required messages. However, there is one filter criteria which called "Store Time", the definition of it is totally different from the column "Store Time" that shows in the message list. The previouse one is matched against a timestamp in UTC, but the latter one is defined as local time which is based on browser setup. their meaning should be the same, otherwise end-user will get disparate result. Especially, when the store time in messasge list page is nearby 12:00 AM local time. The filtering result will be in the different date.
  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Apr 9 2019
  • Future Consideration
Component Usability
Priority High - Critical
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