While responding to a payee's inquiry in ICM yesterday morning, I accidentally uploaded a confidential document instead of the intended file. The file had data relevant to other employees (and not the Payee) and was considered a data privacy issue. There is no current functionality that allows an admin to delete files from inquiries such as that situation. Thankfully I submitted a ticket to IBM support where the development team had to create a bespoke script, test it and implement it to delete the file. It took a full day, but they were successful in removing the confidential file that was attached by mistake. Unfortunately that action is reviewed on a case-by-case basis, but could be something that could be helpful for very restricted access to an assigned system admin to be able to more promptly handle. (Please refer to Case # TS002963906 for specific details).