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Sys Admins need more control over ability to delete files uploaded in error

While responding to a payee's inquiry in ICM yesterday morning, I accidentally uploaded a confidential document instead of the intended file. The file had data relevant to other employees (and not the Payee) and was considered a data privacy issue. There is no current functionality that allows an admin to delete files from inquiries such as that situation. Thankfully I submitted a ticket to IBM support where the development team had to create a bespoke script, test it and implement it to delete the file. It took a full day, but they were successful in removing the confidential file that was attached by mistake. Unfortunately that action is reviewed on a case-by-case basis, but could be something that could be helpful for very restricted access to an assigned system admin to be able to more promptly handle. (Please refer to Case # TS002963906 for specific details).

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Nov 5 2019
  • Needs Review
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  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    06 Nov 08:10

    I believe this feature should exist as part of the focus on providing more control to the client.

    However it is my opinion that if implemented, the access to delete such files should not be given automatically to all admin users but should only be accessible if the client manually grants it to its admin role via Admin -> User and Permissions -> Manage Roles.