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Resend workflow notification if assignee gets updated

When the User field that corresponds to the Assignee on a workflow is changed they must use the refresh button (curly arrow) on the workflow to update the Assignee (as advised by support previously). This works as advised and the object then appears on the new Assignee's dashboard.

However, the new Assignee does not receive an email as the original Assignee would have. This means while the original Assignee is notified if this User gets changed there is no notification.

  • Avatar32.5fb70cce7410889e661286fd7f1897de Guest
  • Jan 9 2020
  • Shipped
Component Platform Features
Priority Medium - Important
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  • Admin
    10 Sep 18:23

    This is actually provided in the version 8.2 released in Q2 2020, with one caveat: Where "workflow users" are identified in a preference Object.

    For all other reference used i workflow, a change in the source fields will automatically trigger a notification

  • Admin
    JOHN Lundgren commented
    15 Jan 19:13

    Thank you for submitting this Idea!

    The IBM team is evaluating this enhancement request. A decision or request for more information will be provided within 90 days.

  • Avatar40.8f183f721a2c86cd98fddbbe6dc46ec9
    Guest commented
    09 Jan 03:43

    This was originally raised as a defect: TS003128890