The users were getting confused when they progressed a workflow as they would press the green confirmation button and would then be presented with a view for another objects (that they had previously opened) as Green performs a Close on the current view.
They had intuitively assumed the Grey to be a cancel option as your eyes are drawn towards the green. Most RBS users want to keep the form open after progressing workflow, so making this the Green option would be better – or make it configurable even better.
|Component||End User UI|
|Priority||Medium - Important|